British Airways resumed some flights from Britain's two biggest airports on Sunday after a global computer system failure sowed chaos, leaving planes grounded and thousands of passengers queuing for hours.
BA said it aimed to operate a near normal schedule of flights from Gatwick airport and the majority of flights from Heathrow on Sunday, but Heathrow Airport told passengers not to travel to the airport unless they were rebooked on other flights. It said it expected further delays and cancellations of BA flights on Sunday.
"We are continuing to work hard to restore all of our IT systems and are aiming to operate a near normal schedule at Gatwick and the majority of services from Heathrow on Sunday," BA said in a statement.
"We are extremely sorry for the huge disruption caused to customers," BA said.
British Airways cancelled all its flights from London's Heathrow, Europe's busiest airport, and Gatwick on Saturday after a power supply problem disrupted its flight operations worldwide and also hit its call centres and website.
Alex Cruz, the chairman and chief executive of BA, part of Europe's largest airline group IAG, said there was no evidence of any cyber attack. He said a power supply issue was to blame.
Thousands of passengers were left queuing for hours in departure halls at the airports on a particularly busy weekend. There is a public holiday on Monday and many children were starting their school half-term breaks.
Terminals at Heathrow and Gatwick became jammed with angry passengers, with confused BA staff unable to help as they had no access to their computers, according to passengers interviewed by Reuters.
"We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible," BA said, adding that it had introduced more flexible rebooking policies for passengers affected.
While other airlines have been hit by computer problems, the scale and length of BA's computer problems were unusual.
Delta Air Lines Inc cancelled hundreds of flights and delayed many others last August after an outage hits its computer systems.
Last month, Germany's Lufthansa and Air France suffered a global system outage which briefly prevented them from boarding passengers.
Reuters
Sun May 28 2017
British Airways planes are seen at Heathrow Terminal 5 in London, Britain May 27, 2017. REUTERS/Neil Hall
[LAPOR LANGSUNG] Israel serang Iran, peluru berpandu Zionis bedil Isfahan
Letupan kedengaran di lapangan terbang di bandar Isafahan di Iran tetapi puncanya masih belum dapat dipastikan.
"Itu fake news, saya tidak tahu siapa reka cerita" - Angeline Tan jawab dakwaan hamil
Kata Angeline, pada usia begini, dia dan suami mahu hidup tenang serta memadai timang cucu sahaja.
Polis buru suspek pecah rumah sebabkan kerugian kira-kira RM5,000
Polis berjaya mendapat kesan cap jari dipercayai milik suspek.
Penerbangan ke Tehran, Isfahan dan Shiraz digantung
Penggantungan itu berkuat kuasa serta-merta, tetapi penerbangan belum dibatalkan, kata pengarah itu.
RHB tingkatkan sasaran perkhidmatan kewangan mampan kepada RM50 bilion menjelang 2026
RHB tingkatkan sasaran perkhidmatan kewangan mampan 2026 kepada RM50 bilion berbanding RM20 bilion sebelum ini berikutan pencapaian kukuh setakat ini.
Ringgit dibuka rendah berbanding dolar AS
Ringgit susut berbanding dolar AS pada sesi awal Jumaat ketika unit negara maju itu meneruskan pengukuhannya.
[TERKINI] Peluru berpandu Israel jatuh di Iran
Peluru berpandu dipercayai milik Israel mengenai sebuah tapak di Iran, menurut laporan ABC News memetik seorang pegawai tertinggi Amerika Syarikat (AS).
Agensi berita Iran FARS pula berkata, letupan kedengaran di lapangan terbang di bandar Isafahan di Iran tetapi puncanya masih belum dapat dipastikan.
CNN turut melaporkan beberapa penerbangan yang melalui ruang udara Iran telah dilencongkan.
Agensi berita Iran FARS pula berkata, letupan kedengaran di lapangan terbang di bandar Isafahan di Iran tetapi puncanya masih belum dapat dipastikan.
CNN turut melaporkan beberapa penerbangan yang melalui ruang udara Iran telah dilencongkan.
Kepulangan Syamer kekuatan tambahan Penang FC - Jurulatih
Pengalaman Syamer bersama pasukan JDT dan skuad kebangsaan merupakan peluang terbaik untuk membantu pasukan bersaing dengan lebih hebat.
Penerbangan komersial dilencongkan selepas dakwaan letupan di Isfahan
Syarikat penerbangan Emirates dan FlyDubai yang berpangkalan di Dubai mula melencong pesawat mereka kira-kira 4.30 pagi waktu tempatan.
KBS umum syarat pelepasan cukai latihan sukan
Pelepasan ini akan diperluas meliputi perbelanjaan yuran mengikuti latihan sukan.
British Airways sambung semula laluan ke Kuala Lumpur November ini
British Airways akan menyambung semula laluannya ke Kuala Lumpur mulai November ini.
50 penerbangan British Airways batal akibat masalah IT
Terdapat lebih 50 penerbangan yang berlepas dari Heathrow dibatalkan dan syarikat penerbangan itu meminta penumpang menyemak status penerbangan mereka sebelum pergi ke lapangan terbang.
Mogok: British Airways batal berpuluh penerbangan menjelang cuti Easter
British Airways pada Isnin mengumumkan pembatalan kira-kira 32 penerbangan sehari membabitkan Lapangan Terbang Heathrow London pada permulaan cuti Easter akibat mogok.
British Airways benar kru kabin pakai tudung
Reka bentuk pakaian seragam itu dihasilkan oleh pereka fesyen Britain, Ozwald Boateng selama lima tahun dan telah ditangguhkan sejak 2020 akibat pandemik COVID-19.
British Airways batalkan 10,000 penerbangan untuk tempoh 6 bulan akan datang
Lebih 600 perjalanan pergi dan balik bakal dibatalkan sehingga 29 Oktober.
Enjin pesawat British Airways terbakar di lapangan terbang
Semua penumpang dan anak kapal berjaya dikeluarkan dengan selamat dari pesawat berkenaan.
COVID-19: British Airways mohon penerima vaksin diberi kebenaran lakukan perjalanan tanpa sekatan
Syarikat penerbangan British Airways menyatakan individu yang telah disuntik vaksin COVID-19 perlu dibenarkan melakukan perjalanan tanpa batasan.
British Airways sambung semula penerbangan ke Malaysia
Syarikat penerbangan itu akan membawa semua pelanggannya ke London dan laluan penerbangan lain dalam rangkaian penerbangannya sekarang.
British Airways henti perkhidmatan Boeing 747
British Airways akan menghentikan perkhidmatan pesawat itu dengan segera susulan kemerosotan industri pelancongan akibat COVID-19.
British Airways jual koleksi seni untuk dapatkan dana
Syarikat itu berkata koleksi berkenaan merangkumi karya seni Damien Hirst, Bridget Riley dan Peter Doig, satu daripadanya dipercayai bernilai lebih US$1 juta.