: The Malaysian Communications and Multimedia Commission (MCMC) has issued 92 compounds amounting to RM4.6 million to telecommunications companies (telcos) as of the second quarter of this year (Q2 2020) for various offences under Section 105(3) of the Communications and Multimedia Act 1998 (AKM 1998).
In a statement today, MCMC said the compounds issued were for offences for the performance on billing complaint solution, non-billing complaint solution performance and call management performance standard.
The number of compounds and value were much higher than the total in 2019 which saw only 26 compounds totalling RM960,000 were issued, it said.
According to MCMC, the increase in the number of compounds issued as of Q2 2020 reflected the firm commitment of the commission in ensuring that the quality of customer experience is always assured.
This will strengthen the confidence and trustworthiness of consumers in the country's communications and multimedia industry, as well as ensuring the sustainability of the industry in the interest of consumers in the long term.
"MCMC will continue to be firm with those who fail to maintain the standard set under the Act, Mandatory Standards for Quality of Service and General Consumer Code.
"Those who disobey can be fined under Section 105(3) of AKM 1998 which provides for a maximum fine of RM100,000 for each offence," it said, while urging the industry to improve the service quality in the interest of consumers.